*If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the point of destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and we are unable to predict their amount. Please contact your local customs office for further information before placing your order.
We hope you love your purchase but if something you order isn't quite right or you’ve simply changed your mind you can send your order back to us. Please return any tags and packaging at the same time and package it carefully so it returns to us in the same condition it arrived with you.
You can return all or part of your order to us within 30 days of purchase and we'll refund the value of the goods returned and the postage to you.
Always ask for a 'Proof of Posting' when returning as we cannot be held responsible for goods that get lost in transit. Please keep your proof of posting safe until you are refunded, just in case...
Please return items to:
15 Exeter Road
Please ensure that you include the following information when you return your order:
- Your name & full address
- Contact telephone number
- Order number
- Name of item
- Reason for returning/description of the fault
- Whether you would like an exchange or a refund
If you need any further help, email firstname.lastname@example.org